Product Documentation and Communications Expert

Chicago, IL Full-time

Job Description for the Product Documentation and Communications Expert

Do you write well and understand software development?  We are looking for a high-energy, detailed oriented person to author and maintain the technical guide to our software platform.  We view this as a great job in itself and a potential stepping stone to all kinds of additional product and technology opportunities within SMS Assist.  Specifically, we expect you to quickly go beyond documenting the product to actually helping drive market and customer requirements.  

Core Responsibilities of the Product Documentation and Communications Expert

  • Create the authoritative technical guide to our software platform for internal stakeholders
  • Write pre-release notes and release notes
  • Explain the technical details and business benefits of product changes to a number of internal stakeholders so that they can create training materials (such as videos) and sales materials
  • Create and update documentation in confluence based on JIRA tickets
  • Help drive the product roadmap by finding new ways to improve the work of our customers and colleagues via technology

 Key Competencies of the Product Documentation and Communications Expert

  • Strong attention to detail
  • Business acumen
  • Flexible and adaptable
  • Strong problem-solving and interpersonal skills
  • Emotional intelligence

 Qualifications of the Product Documentation and Communications Expert

 Minimum Qualifications

  •  Excellent communication skills, including verbal and written.  Candidates should submit two writing samples and specify which parts he/she wrote. Examples of what we are looking for: functional requirements, product marketing materials, use cases, user guides.
  • 2 plus years of professional writing experience
  • BA/BS Degree
  • Basic understanding of development life cycles and methodologies

 Preferred Qualifications

  • Understanding of UX (User Experience), UI (User Interface) and tools to gain insights on users such as ethnographic research videos, NPS in-app polling, etc.
  • Language skills in Mandarin and/or Spanish are a plus
    • MANDARIN: Fluent speaker, reader, and writer
    • SPANISH: Moderately fluent speaker, reader, and writer
  • Wiki creation using Atlassian Confluence
  • API and mobile testing
  • Agile process familiarity
  • Relevant Adobe tools including Illustrator, Photoshop, Premier

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

Job Classification

  • This is a full time, exempt position
  • The schedule for this position is Monday- Friday 8:00 AM-5:00 PM

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.



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