HVAC Trade Specialist

Chicago, Illinois, United States Full-time

SMS Assist is looking for a HVAC Trade Specialist to join our growing team. 

In order to provide the most efficient service possible to our customers, SMS Assist is seeking a technical expert in the Residential HVAC field as a HVAC Trade Specialist to provide technical expertise to our internal employees and our customers.  This is an office based position that does not generally require hands-on work/repair.


Core Responsibilities of the HVAC Trade Specialist

  • Serve as a HVAC Trade Specialist and technical expert/resource for Operations/Customer Service Managers in our Residential Department
  • Prepare, review, and approve quotes and invoices for residential maintenance work (pricing, scope, etc.)
  • Serve as key point of contact and able to resolve contract issues with affiliates/contractors
  • Answer inbound calls and Queue calls from (as well as make calls to) field techs regarding pricing and technical assistance
  • Assist operations in technical advice
  • Source new affiliates as necessary
  • Make outbound calls to customers for quote approvals


Key Competencies of a HVAC Trade Specialist

  • Technical expert in the HVAC field
  • Ability to negotiate contracts and resolve conflicts with contractors/affiliates
  • Ability to source, onboard, and train new affiliates
  • Ability to review and approve quotes and invoices 
  • Strong verbal communication/negotiation skills
  • Flexible and adaptable
  • Ability to develop relationships with affiliates
  • Strong work ethic and integrity
  • Awareness of risk mitigation techniques
  • Strong desire and ability to contribute to and work with a team
  • Ability to solve problems
  • Takes initiative to proactively solve problems
  • Ability to collaborate with others in a corporate/office environment


Education and Experience of a HVAC Trade Specialist

  • Hands-on technical expertise in the field
  • Work experience in facilities maintenance
  • Relevant industry certifications are a plus
  • Estimating experience is a plus
  • Familiar with: Microsoft Word, Excel, Outlook


Additional Requirements for the HVAC Trade Specialist

  • Please note the HVAC Trade Specialist job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.


Job Classification of the HVAC Trade Specialist

  • This is a full-time. exempt position
  • Internally, the HVAC Trade Specialist position is known as Subject Matter Expert Coordinator


SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Apply for this opening at http://SMSAssist.recruiterbox.com/jobs/fk0fikh?apply=true