Entry Level General Contractor/Carpenter

Chicago, IL Full-time

Job Description

 SMS Assist is looking for an Entry Level General Contractor/Carpenter to join our growing team!


Entry Level General Contractor/Carpenter Core Responsibilities 

  • As an Entry Level General Contractor/Carpenter, you will serve as a technical expert and resource for Operations/Customer Service Managers in our Residential Department
  • Develop and maintain positive customer relations required to ensure superior customer satisfaction
  • Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
  • Entry Level General Contractor/Carpenter will provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
  • Manage real-time inquires while keeping track of and responding to commitments to follow up with customer/affiliate inquires
  • The Entry Level General Contractor/Carpenter will prepare, review, and approve quotes and invoices for facilities maintenance work (pricing, scope, etc.)
  • Serve as key point of contact and able to resolve contract issues with affiliates/contractors
  • Answer inbound calls and Queue calls from (as well as make calls to) field techs regarding pricing and technical assistance
  • Assist operations in technical advice
  • Source new affiliates as necessary
  • Make outbound calls to customers for quote approvals
  • Be able to educate customers on the benefits of the SMS Assist Service Offering


Entry Level General Contractor/Carpenter Key Competencies

  • Technical expert in the General Building Maintenance field
  • Entry Level General Contractor/Carpenter will need to have the ability to negotiate contracts and resolve conflicts with contractors/affiliates
  • Ability to source, onboard, and train new affiliates
  • Ability to review and approve quotes and invoices 
  • Strong verbal communication/negotiation skills
  • Ability to develop relationships with affiliates
  • Strong work ethic and integrity
  • Awareness of risk mitigation techniques
  • Strong desire and ability to contribute to and work with a team
  • Ability to solve problems
  • Takes initiative to proactively solve problems
  • Ability to collaborate with others in a corporate/office environment
  • Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment


Entry Level General Contractor/Carpenter Education and Experience

  • Hands-on technical expertise in the field
  • Work experience in facilities maintenance
  • Relevant industry certifications are a plus
  • Estimating experience is a plus
  • Familiar with: Microsoft Word, Excel, Outlook


Entry Level General Contractor/Carpenter Additional Requirements

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

Entry Level General Contractor/Carpenter Job Classification

  • This is a full time non-exempt position
  • The schedule for this position is Monday- Friday 8:00 AM-5:00 PM
  • Internally this position is known as General Building – Senior Operations Specialist


SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.




Apply for this opening at http://SMSAssist.recruiterbox.com/jobs/fk0fiaz?apply=true